Shipping Policy

Company Name: Astrotruth India Pvt. Ltd.
Website: https://astrotruth.in

At Astrotruth India Pvt. Ltd., we ensure timely and secure delivery of all physical products including gemstones, yantras, rudrakshas, spiritual kits, and printed reports. Please read the policy below to understand our shipping procedures.

1. Order Processing

  • All confirmed orders are processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an email or SMS confirmation once your order is processed and shipped.

2. Delivery Time

  • Domestic Shipping (India): 4–7 business days

  • International Shipping: 7–15 business days (subject to customs clearance)
    Note: Delivery times may vary based on location and product availability.

3. Shipping Charges

  • Free shipping is available on orders above ₹[Insert Free Shipping Limit].

  • Orders below the free shipping threshold may include a standard shipping charge based on location and weight.

4. Shipping Partners

We use reliable courier partners such as India Post, Blue Dart, Delhivery, DTDC, and others to ensure safe and timely delivery.

5. Order Tracking

Once your order is shipped, a tracking ID and link will be shared via email or SMS so you can monitor your package in real-time.

6. Address & Delivery Issues

  • Please ensure that the shipping address and contact details are accurate at the time of placing the order.

  • We are not responsible for delays or undelivered items due to incorrect address or absence of the recipient.

  • In case of a returned or failed delivery, re-shipping charges may apply.

7. Damaged or Lost Items

If your order arrives damaged, tampered, or is lost in transit:

  • Contact us within 48 hours of delivery (with photos, if applicable).

  • We will investigate the issue and offer a suitable resolution (replacement or refund).

8. International Orders (If applicable)

  • Custom duties, import taxes, or other charges (if any) are the responsibility of the buyer.

  • Astrotruth India Pvt. Ltd. is not liable for delays caused by customs clearance.